Career - City Kebab and Cafe

Applying Process

How can I apply?

To apply for any open position at City Kebab and Cafe, please follow these steps:

Prepare your updated CV in PDF format.
Rename: CV_Your Name
Write a short cover email mentioning the position you are applying for.(Optional)
Send your application to: 📧 hr@bagangroup.com / WhatsApp +880 1707-132739
Use this subject line:
Applying for the post of “[Job Title]”
(Example: Applying for the post of “Customer Support Executive”)

Our HR team will review your application and contact you if you are shortlisted.

Applying Process

Resturant Manager

Requirements

Education

Experience

At least 3 years
The applicants should have experience in the following business area(s): Telecommunication,Retail Store,Hotel,Agro based firms (incl. Agro Processing/Seed/GM),Manpower Recruitment,Real Estate,Group of Companies,Call Center,E-commerce

Additional Requirements

Age 18 to 35 years
Must be polite, well-mannered, and customer service-oriented with the ability to handle customer interactions both online and offline.
Must possess good communication skills both in Bangla and English; spoken English proficiency is highly desirable.
Must appear friendly-looking, confident voice tone, and positive body language, suitable for both office-level interactions and video/phone calls.
Ability to remain calm and professional when handling difficult or upset customers, with a problem-solving attitude.
Must be punctual, disciplined, and capable of portraying a professional manner under tense situations.
Must have basic computer literacy, including MS Office, email communication, and web browsing.
Be capable of working in a team environment and portray flexibility where required (e.g., during peak hours or special campaigns).
Be efficient in follow-up, with the ability to handle multiple tasks without compromising accuracy and punctuality.
Prior experience in retail, call center, customer service, or e-commerce environments will be considered an added advantage.
Sincere commitment to customer satisfaction, positive attitude, and problem-solving abilities are an absolute requirement.

Responsibilities & Context

Job Context: To meet the growing needs of our company, we are seeking a bright and talented Female Customer Support Executive. The selected candidate will be required to manage online as well as offline communication with customers relating to our diversified business segments — e-commerce (eBagan), real estate (New Gini Properties), automobile (Al-Karim Motors), and food & beverage (City Kebab and Cafe). The ideal candidate must be service-oriented, communicative, and proactive, and capable of carrying out an array of customer service tasks.

Job Duties:

Respond to customer calls, emails, messages, and social media messages promptly and professionally.
Assist walk-in customers and provide face-to-face support when needed, being helpful and courteous in attitude.
Provide accurate, brief, and consistent product, service, policy, and procedure information to customers.
Follow up actively with customers to ensure that issues are resolved and that customers are satisfied with the service provided.
Maintain updated records of all customer interactions, like feedback, transactions, complaints, and resolutions in the system.
Collaborate effectively with the in-house departments to settle the queries at the earliest and facilitate hassle-free delivery of services.
Forward unsettled or complex issues to the concerned departments or staff members promptly.
Help manage after-sales service and solve delivery-related or service complaints both physically and electronically.
Develop the company’s brand reputation through respectful, professional, and empathetic communication across all touchpoints.

Skills & Expertise

Compensation & Other Benefits

Workplace

Employment Status